VISITATION UPDATE: Learn more about our updated visitation guidelines.

Coronavirus (COVID-19) Information & Updates

Please remember to stay at home and contact your doctor by phone if you have COVID-19 symptoms - fever, cough, and/or shortness of breath.

Last Updated: July 7, 2020 2:30 PM

Visitation Changes & Updates
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Visitation Changes & Updates

The health and safety of our patients and employees is our top priority. In light of COVID-19, there are some important guidelines from the New York State Department of Health we want you to be aware of before coming to the hospital. Click here to learn more about visitation.


CVPH is screening all individuals entering the hospital’s main facility at 75 Beekman Street.  Access to the hospital is limited to four entry points:

  • Emergency Care Patients, once screened, will enter through the Emergency Department as usual.
  • Patients, Permitted Visitors & Credit Union Members, once screened, will enter through the hospital’s main lobby. This entrance is open 5am – 5pm. Radiology patients should access the MRI entrance.
  • The hallway connecting the FitzPatrick Cancer and Medical Arts Building to the main hospital will serve as a screening point for people entering through the FitzPatrick Cancer Center or medical office buildings.
  • CVPH Employees & Providers reporting to work will be screened and enter through the MRI entrance (open 24/7) or the main lobby (open 5am-5pm).

When you arrive at a designated screening point, you will see posters with screening questions focused on symptoms and exposure to COVID-19. Your temperature will be taken by a screener using an infared thermometer. Based on your answers, you will be given direction on how to proceed. Expect to be re-screened in a similar manner every time you return to the hospital, regardless of any other times you may have been screened. We appreciate your understanding and patience as we continue to fine-tune this process and make changes as needed based on any new information and guidance we receive.


Skilled Nursing Facility (SNF)

  • Only staff essential to patient care is permitted in the facility. They are required to wear masks at all times.
  • No visitors are permitted until further notice.
  • Emergency visitation during end of life care will be reviewed and approved on an individual basis by the LTC Administrator, in collaboration with Infectious Disease. These visitors are strongly encouraged to remain in the patient’s room for the duration of the visit and avoid congregating in waiting rooms, cafeterias and lobbies before, after or between visits
  • A greeter is assigned at the entryway of the facility to screen all individuals
  • Non-essential services are not being provided at this time, this includes but is not limited to volunteers, hairdressers and entertainment.
  • Leave of absences for residents will not be permitted at this time.

Outpatient Clinics

  • All patients will be screened upon arrival to their clinic visit.
  • Wherever possible, family members/support persons who accompany patients should be limited to one person.
  • Family members/support persons who are sick, especially with respiratory symptoms should not accompany patients to their visit.

Hospital Service Updates

Curbside Service Available from CVPH Outpatient Pharmacy
To help protect our patients and people, the CVPH Outpatient Pharmacy is asking customers and off-duty CVPH employees, to pick up their prescriptions by calling (518) 562-7158 to have their prescriptions delivered to the designated Pharmacy parking spaces in the ED lot. To further minimize unnecessary contact, customers will be billed for your prescription. This service is available 7am – 11pm daily.

Credit Union Hours -  The Credit Union Lobby is open from 8 am to noon. The team will be available to conduct regular Credit Union business from  noon - 4 pm but only by phone (518) 562-7030.  Members who come to the Credit Union Lobby are asked to wait in line, complete the form needed for their transaction and take care to maintain a six-foot space between you and other members. These changes have been made to promote social distancing in support of the community-wide effort to slow the spread of COVID-19.  They protect our staff and our valued customers.


Click here for more information.


Lori's Gifts – The gift shop has temporarily closed. 

CVPH Wellness and Fitness Center - will be closed until New York State declares the COVID-19 virus no longer poses a serious community health risk. Click here for more details.

Expert Resources

Hear from infectious disease expert Tim Lahey, MD, of UVM Medical Center as he advises you to stay home and practice social distancing during the coronavirus, or COVID-19, pandemic.


Get the facts.  Here are links to some helpful resources to keep you informed on the Coronavirus.

In the News

CVPH Clinical Trial Uses Blood Plasma from COVID-Recovered | WCAX April 29

CVPH Sees Reduction in Covid-19 Cases | Mountain Lake PBS April 18

Happy to Help | Press Republican April 16

Doctor Says Supportive Care Has Helped Some CVPH Cases | Press Republican April 11

As COVID-19 Testing Lags, Plattsburgh Hospital Says Unless You're Short of Breath, Stay Home | North Country Public Radio April 10

Front Porch Project | Press Republican April 8

Volunteers Organized | Press Republican April 4

If We Can Help Them, We will Help Them | Press Republican April 4

Northern NY Hospitals Prepare for Coronavirus Patients from Downstate | WCAX April 2

Supply Donations, Key to Hospital Success | Press Republican March 31

Community Support Critical to CVPH's COVID-19 Response | Sun Community News March 28

Medical Appointments Amid Coronavirus Pandemic | WPTZ NBC 5 March 28

True Colors | Press Republican March 28

Clinton County COVID-19 Case Counts Expected to Rise | Sun Community News March 24

A Sip of Kindness | Press Republican March 20

A Tough Spot Personally | Press Republican March 19

Clinton County Health Department: 44 Tested So Far | Press Republican March 19

CVPH Specialists Deliver Update on COVID-19 case in the North Country | Mountain Lake PBS March 17

CVPH Protects Precious Resource | Press Republican March 17

Update: CVPH Sole Coronavirus Patient ‘Stable and Improving’ | Press Republican March 17

Blood Bank Expects to Experience Shortage | Press Republican March 16

Clinton County Confirms First COVID-19 Case | Mountain Lake PBS March 16

CVPH Cancelling Non-Essential Gatherings | Sun Community News March 12

Plattsburgh Taking Preventative Action to Keep Coronavirus at Bay | Local 22/44 News March 12

Health Facilities Changing Policies for Coronavirus | Sun Community News March 11

Wouter Rietsema, MD talks about the decision that was made to limit testing to those who are hospitalized and why.
Click here to watch the video.

CVPH doctors address first COVID-19 case in Clinton County

CVPH doc: The time to act is now

Watch a Coronavirus press conference held on March 12th with Clinton County Health Department, CVPH and other local organizations and agencies.