Coronavirus (COVID-19) Information & Updates

Please remember to stay at home and contact your doctor by phone if you have COVID-19 symptoms - fever, cough, and/or shortness of breath.

Last Updated: March 20, 2020 at 3:03pm

Visitation Changes & Updates
Hospital Services
Cancelled Hospital Events
Expert Resources
In the News

Visitation Changes & Updates

In response to COVID-19, the NYS Department of Health is restricting all hospital visitation at this time.  CVPH will no longer allow patient visitation.  We understand the impact this may have on our patients and loved ones.  We appreciate your patience and understanding at this time as we work to protect our patients and people.

Exceptions to NYS Department of Health guidelines include:

  • 1 family member for a patient under the age of 18
  • 1 coach for labor and delivery
  • family members and legal representatives in imminent end of life situations


CVPH is screening all individuals entering the hospital’s main facility at 75 Beekman Street.  Access to the hospital is limited to four entry points:

  • Emergency Care Patients, once screened, will enter through the Emergency Department as usual.
  • Patients, Permitted Visitors, Credit Union Members & Gift Shop Patrons, once screened, will enter through the hospital’s main lobby.  This entrance is open 5am – 5pm.  For Radiology and Outpatient Pharmacy, patients and visitors should access the MRI entrance.
  • The hallway connecting the FitzPatrick Cancer and Medical Arts Building to the main hospital will serve as a screening point for people entering through the FitzPatrick Cancer Center or medical office buildings.
  • CVPH Employees & Providers reporting to work will be screened and enter through the MRI entrance (open 24/7) or the main lobby (open 5am-5pm).

When you arrive at a designated screening point, you will see posters with screening questions involving symptoms such as shortness of breath, a new cough and if you have a fever. You will also be asked about any contact with individuals who are under investigation for COVID-19 or a lab confirmed case of COVID-19. A screener will approach you and ask those questions. Based on your answers, you will be given direction on how to proceed. You will be re-screened in a similar manner every time you return to the hospital, regardless of any other times you may have been screened. We appreciate your understanding and patience as we continue to fine-tune this process and make changes as needed based on any new information and guidance we receive.


Skilled Nursing Facility (SNF)

  • Only staff essential to patient care is permitted in the facility. They are required to wear masks at all times.
  • No visitors are permitted until further notice.
  • Emergency visitation during end of life care will be reviewed and approved on an individual basis by the LTC Administrator, in collaboration with Infectious Disease. These visitors are strongly encouraged to remain in the patient’s room for the duration of the visit and avoid congregating in waiting rooms, cafeterias and lobbies before, after or between visits
  • A greeter is assigned at the entryway of the facility to screen all individuals
  • Non-essential services are not being provided at this time, this includes but is not limited to volunteers, hairdressers and entertainment.
  • Leave of absences for residents will not be permitted at this time.

Outpatient Clinics

  • All patients will be screened upon arrival to their clinic visit.
  • Wherever possible, family members/support persons who accompany patients should be limited to one person.
  • Family members/support persons who are sick, especially with respiratory symptoms should not accompany patients to their visit.

Hospital Service Updates

Curbside Service Now Available from CVPH Outpatient Pharmacy - NEW

To help protect our patients and people, the CVPH Outpatient Pharmacy is asking patients and off-duty CVPH employees, to visit the screening checkpoint at the MRI entrance (adjacent to the Emergency Department) to pick up their prescriptions or call (518) 562-7158 to have their prescriptions delivered to the designated Pharmacy parking spaces in the ED lot.  To further minimize unnecessary contact, you will be billed for your prescription.  This service is available 7am – 11pm daily.

Operational Changes to Outpatients Diagnostic & Screening Services - NEW
While cancelling all non-essential surgeries, procedures, diagnostics and physician office appointments is the right thing to do to protect our patients and our staff from COVID-19, we remain committed to providing this community with the health care services in their time of need.  Our plan is to offer limited services in cardiology, radiology, wound care and the laboratory.
Click here for more details.

Cancellation of All Non-Essential Medical Services - NEW
As of Wednesday, March 18, we are cancelling all non-essential surgeries, procedures, diagnostics and physician office appointments. While this is truly a difficult decision, it is the right thing to do for our patients and our staff. The Ambulatory Surgery Center will close. Services in radiology, cardiology, laboratory, rehabilitation and physician offices will also be affected and include the closure of some off-site locations.

Drive Thru Testing Stopped Due to National Testing Kit Shortage - Due to a national shortage of testing kits and testing supplies, we will test only hospitalized patients or patients pending admission for COVID-19. We continue to work with our state department of health on the procurement of additional testing kits. 

Exterior Emergency Department - The new exterior Emergency Department (ED), located in the parking lot outside the ED, is being used to screen patients who present with flu-like symptoms. Patients are asked to check-in with the Emergency Department first.   

Changes to Cafeteria - To prevent any potential spread of Coronavirus, the cafeteria’s self-serve stations are closed until further notice. Our grill, deli, hot and exhibition stations will remain open depending on staffing. Grab & Go sandwiches will continue to be available as well.  Due to the current situation, do not reuse cups at the soda, water, or coffee stations in the cafeteria. Nutrition services will waive the 25 cent charge. 

  • Credit Union Hours -  The Credit Union Lobby is open from 8 am to noon. The team will be available to conduct regular Credit Union business from  noon - 4 pm but only by phone.  Members who come to the Credit Union Lobby are asked to wait in line, complete the form needed for their transaction and take care to maintain a six-foot space between you and other members. These changes have been made to promote social distancing in support of the community-wide effort to slow the spread of COVID-19.  They protect our staff and our valued customers.
    Click here for more information.

Lori's Gifts – The gift shop has temporarily changed its hours to Monday – Friday from 9am -5pm and 11am – 4pm on Saturdays and Sundays.

Expert Resources

Hear from infectious disease expert Tim Lahey, MD, of UVM Medical Center as he advises you to stay home and practice social distancing during the coronavirus, or COVID-19, pandemic.


Get the facts.  Here are links to some helpful resources to keep you informed on the Coronavirus.

Cancelled Events

To help stop the spread of the Coronavirus, CVPH has cancelled hospital-sponsored events through mid-April.  Here is a list of upcoming hospital events that have been cancelled.  As the list may grow, please call ahead before traveling to a meeting or event.

  • Blood Drives | March 30, April 2 and April 6
  • Alternatives to live ICC | March 31
  • Easter Egg Hunt | April 11
  • Grief Support Group | April 6 and May 4
  • The Big C Club: Group for Men with Cancer | April 13 and May 11
  • Strive to Thrive: Group for Women with Cancer | April 14 and May 12
    Donate Life Awareness Night | April 27
  • CVPH Craft Fair | May 1
  • Leukemia and Lymphoma Patient and Family Support Group | May 13

CVPH Wellness and Fitness Center is taking measures to avoid the spread of illness due to this virus. As a precaution and in accordance with the New York governor's requirement, the Center is closing at 8:00 pm, Monday, March 16. The Center will reopen as soon as the state decides the potential risk has been lowered. Click here for more details.

In the News

A Sip of Kindness | Press Republican March 20

A Tough Spot Personally | Press Republican March 19

Clinton County Health Department: 44 Tested So Far | Press Republican March 19

CVPH Specialists Deliver Update on COVID-19 case in the North Country | Mountain Lake PBS March 17

CVPH Protects Precious Resource | Press Republican March 17

Update: CVPH Sole Coronavirus Patient ‘Stable and Improving’ | Press Republican March 17

Blood Bank Expects to Experience Shortage | Press Republican March 16

Clinton County Confirms First COVID-19 Case | Mountain Lake PBS March 16

CVPH Cancelling Non-Essential Gatherings | Sun Community News March 12

Plattsburgh Taking Preventative Action to Keep Coronavirus at Bay | Local 22/44 News March 12

Health Facilities Changing Policies for Coronavirus | Sun Community News March 11

Wouter Rietsema, MD talks about the decision that was made to limit testing to those who are hospitalized and why.
Click here to watch the video.

CVPH doctors address first COVID-19 case in Clinton County

CVPH doc: The time to act is now

Watch a Coronavirus press conference held on March 12th with Clinton County Health Department, CVPH and other local organizations and agencies.