
New Patient Logistic Assistant Role Enhances Customer Service
Offers New Career Opportunities
It’s a scenario that’s repeated many times in our bustling facility. An Environmental Service worker chats with a patient while mopping the floor. The patient needs to use the restroom and fiddles with the nurse call button. The Environmental Service worker, wanting to help but not trained in providing that kind of patient care, offers to get a member of the nursing staff for assistance. The patient waits. Because meeting our patients’ needs is a key component of our work (and [...]
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