Creating a Healing Environment

Champlain Valley Physicians Hospital values the importance of family in the healing process.  Here are a few things you will need to know when waiting for your loved one during surgery or visiting them afterward.


Surgical Patient Family Waiting Room

Our Surgical Patient Family Waiting Room (located on the second floor above the main campus lobby) provides the loved ones of our surgical patients with a comfortable place to wait and serves as a hub of information. Helpful volunteers at the Waiting Room Desk can help family members find their way to a snack or a meal and cup of coffee.  Working in conjunction with our Nurse Liaisons, they can often keep loved ones up to date on the patient’s progress.

The Nurse Liaisons are registered nurses from the Perioperative Team assigned to the family members of our surgical patients. They're on duty from 6:30 am - 3 pm and are charged with keeping family members informed and reassured about their loved one’s progress, answering questions and serving as a resource.

Additional Seating
Additional seating is located throughout our main lobby on the first floor.  Our cafeteria and gift shop are also located in the same area.  Feel free to walk around, stretch your legs, and familiarize yourself with the area.  If there is news on your loved one, a nurse liaison or volunteer will contact you via the preferred method you chose upon registering.

Visitation Guidelines
To make your visit as pleasant as possible, and in consideration of the families of our other patients, we’ve developed visitation guidelines:

  • We respectfully request visits with your loved one be limited to ten minutes and one family member.
  • Parents are permitted to stay with children (age 17 and younger) throughout their recovery.
  • Children under the age of 12 will not be permitted in the post-surgery recovery room.
  • Please put cell phones and pagers on vibrate while visiting.  If you must make or take a call, we request you leave the patient care area


Kevin J. Carroll Ambulatory Surgery Center Waiting Area

Loved ones and drivers can relax in comfort at the Surgery Center.  From admission to discharge, patients are usually with us for 1 to 3 hours. Our proximity to Champlain Centre, Hannaford and other great stores, makes it easy to for your loved one or driver to take care of some errands while you are with us. It’s important, however, that they return in time for your discharge and to speak with your physician before you leave.  It’s always a good idea for them to leave a contact number with the Volunteer at the desk should they decide to leave the Center.