Urology

Scheduling Appointments
Pre-registration
Ways to Receive Care
Visitor Restrictions

While the COVID-19 pandemic is changing the way some things look and feel at CVPH, providing you and your loved ones with the care you need is always our top priority. We are taking extra precautions by adjusting some of the ways we provide care, both in-person and remotely at CVPH Urology. It is important to know what to expect when you are in our care. Below is a glimpse of the experience you can expect before, during and after your provider visit.

Scheduling Appointments

For anyone who had their appointment cancelled due to COVID-19, the office will call you to reschedule that appointment. However, if you have a pressing issue, do not hesitate to call (518) 314-3900. 

Pre-registration

To streamline your visit and limit time spent in the waiting room, you may go through pre-registration before the appointment if you haven’t been seen in the last 4 months. That involves a phone call a few days ahead of the visit to verify some basic information about you and your insurance. This is similar to what you used to do in the waiting room before seeing your provider. The entire call will only last a few minutes.

The process is similar for same day appointments. Once the appointment is scheduled, you will be transferred to a representative for pre-registration.

Care That’s Right For You

Whether it’s in person, on the phone or via video, we are offering expanded access to ensure you get the care you need, when you need it. CVPH Urology offers these options:

• Video Visits
• Telephone Visits
• MyChart
• Scheduled In-Person Visits 

Please call our office to speak with a staff member about the different ways you can get care, or click here to learn more about each option.

In-person Visits

When you arrive for your appointment, you’ll notice more precautions in place to support your health and comfort.

What you can expect:

• Check-in: To ensure a smooth process and avoid significant waiting times, we ask that you arrive promptly for your appointment. If the waiting area is full, you may be asked to wait in your car. Once there is room in the waiting area, a representative from the office will come out to let you know you can enter.
• Screening: Once you enter the office, a representative will ask you a few screening questions to determine if you’ve been exposed to COVID-19 or have any symptoms and get your temperature checked. If you do not have a mask, we are happy to provide one for you and help put it on.
  • If you do not pass screening: Don’t worry! We are taking every precaution to ensure you receive the care you need and minimize exposure to others. If necessary, your provider will be notified and will work directly with you to ensure your appointment is kept.
  • If you pass: You will be taken to an exam room as soon as one is free.
• Exam Room: Once in the room, the nurse will go over basic information as usual, including medications and the reason for the visit. You will be asked to wash your hands before the provider sees you. Your provider will then visit with you.
• Check Out: Once the visit is complete and your provider leaves the room, follow the arrows on the walls to get to the check-out window. This is where you will be able to schedule any follow-up visits, receive paper work from the current appointment and take care of co-pays. Once that is completed, you can follow the arrows out the exit door.
• Billing: Any co-pays or other payments owed will be collected at the end of your visit.

What we will be doing:

• Masking: For everyone’s protection, we’re asking you to wear your mask while in our care, and we’ll be wearing masks, too.
• Cleaning & Sanitizing: Following CDC and New York State Department of Health Guidelines, we are cleaning and disinfecting exam rooms, front desk counters, check-out counters, waiting room furniture and patient bathrooms in between each patient visit. You may also notice we are cleaning common areas and wiping down surfaces more frequently throughout the day.
• Social Distancing: We are limiting the use of the waiting room as much as possible. We have also made changes to support safe social distancing of at least 6 feet. That includes fewer chairs and new floor markings to create a “circle of health” to help with appropriate distancing.  

Visitor Restrictions

You may be accustomed to bringing friends or loved ones to your appointments. At CVPH Urology, we allow one support person per visit. That individual will also be screened and must wear a mask for the duration of the visit. Please call us at (518) 314-3900 if you have questions about whether a support person during the visit is appropriate.

If you have a support person driving you to the office who will not be going inside with you, we ask that they wait in their vehicle or return at a specific time. We also ask that they be no more than 15 minutes away while you are with us. After your appointment, you will be able to meet up with your support person outside the office.