VISITATION UPDATE: Learn more about our updated visitation guidelines.

For Medical Professionals

This page is for medical professionals. Posted here will be current clinical updates and upcoming events.

 

 

 

Northern NY Clinical Updates

Last updated 10/21/2021

Diagnostic Walk-in Hours

https://www.cvph.org/Patients-and-Visitors/Patients/Diagnostic-Services-Available

Fluvid Testing

Currently CVPH is not processing Fluvid tests, however medical offices can order a Flu/RSV and Covid, yet it needs to be a nasopharyngeal (NP) specimen.  All NP specimens are collected at CVPH, we do not have the capability to swab NP at our Hammond Lane site.  If we are able to expand our testing capabilities at Hammond Lane to offer NP swabbing in the future we will let you know. 

The above is due to our current staffing shortages and that the flu is not prevalent in this area at this time.  Providers can always collect the NP swab in the office and send it to CVPH for FLU/RSV though using a NP swab and a Viral media collection tube.  If your office would like some of these collection tubes just let me know (click here).   I am happy to drop some off.  Once collected they need to remain refrigerated.  I can drop off collection tubes and transport instructions.  

As a reminder, for a lab order to be considered valid in the state of NY the following elements must be present: 

•         Patient name and identifier (i.e. DOB)

•         Test ordered

•         Signature of physician

•         Date

•         Diagnosis

We are seeing many orders come through without a diagnosis and we apologize but we can no longer accept those.  In the event we do not have a valid complete order we will attempt to call your office for the information, if we are not successful, we will be asking the patient to return to their provider office to get a corrected order

COVID Testing Updates

Beginning Tuesday, September 7th, both symptomatic and asymptomatic COVID Testing will be offered at 23 Hammond Lane. Testing at the new location will take place seven days a week from 9 a.m. to 2 p.m. and be available to the following:

  • Symptomatic patients.
  • Asymptomatic patients (those not experiencing symptoms).
  • Patients requiring a pre-procedure COVID-19 test only.

Patients seeking a test are being asked to remain in their vehicle when they arrive at 23 Hammond Lane and call (518) 314-3278 to be registered. A staff member will then come out to the vehicle to conduct the test. We are continuing to require an order from the patient’s health care provider and insurance will be billed. Anyone needing a COVID-19 test in addition to other lab work before their scheduled procedure will continue to go to the first floor lab at CVPH main campus

Visitors Welcome, Waiting Areas Closed

Also effective Tuesday, September 7th is an update to our Welcoming Policy to include the closure of our waiting areas such as the Surgical waiting area, ICU waiting area, Physician Offices and the Lobby. There are no changes to visitation hours or the number of visitors each patient can welcome. Visitors are, however, required to wear a mask for the duration of their visit and must remain in the patient room.

Other highlights of the revised policy (attached) are as follows:

  • Those accompanying surgical patients will be asked to wait outside or in their vehicle until the procedure is complete.
  • Our ED Waiting area will permit 1 support person for adults and 2 support people for pediatric patients.
  • One support person to accompany patient to a Physician Office/Outpatient Clinic. Both the patient and support person will be screened in the office, and waiting areas will be closed.
  • Visitors cannot use the Cafeteria or Gift Shop.

Symptomatic Patients Needing Imaging

Radiology services will continue to screen all scheduled outpatients for covid symptoms via telephone prior to the scheduled exam date. Patients who have symptoms and are scheduled for non-emergent exams will be rescheduled to such a time when symptoms have subsided.

Patients with acute symptoms that require immediate imaging will be asked to wait in their cars at the north entrance (MRI), and call us at (518) 562-7045 at arrival. We will obtain the patient’s information, including cell phone number, and prepare for the exam so patients may be escorted directly from the entry into the appropriate exam room, bypassing the waiting area. Someone from the registration team may need to contact the patient to perform a remote registration, and the radiology team will call when we are ready to begin the exam. Patients without a cell phone can report to the screening checkpoint at the MRI entrance and the screeners will aid in getting the necessary information to the radiology team.

Mask Required Regardless of Vaccination Status, Distance

The revised Personal Protective Equipment and Covid-19 Exposure Policy is aligned with the CDC’s recommendation to wear a mask while indoors, regardless of vaccination, when county thresholds are met. Masks are now required regardless of the distance between individuals, at all times, unless eating or drinking in designated areas.

A free live event in partnership with the American Cancer Society and NYS HPV Coalition.  

Detailed information can be found by Clicking Here

Pre-Procedure Covid-19 Testing is Back

Please see the Pre-procedure Covid-19 testing requirements. New testing requirements are being made in response to the emergence of the Delta variant across the region.

  • Testing for pre-procedure and asymptomatic patients continues at CVPH Main Campus weekdays from 6 a.m. to 5 p.m. and on weekends from 6 a.m. to 2 p.m.  A provider’s order is required and insurance will be billed.
  • Anyone requiring a pre-procedure COVID-19 test is reminded to quarantine for the time period between their test and their procedure.
  • For specific questions on the attachment, please reach out to that specific CVPH specialty/department as requirement vary.

Low-Dose Lung Screening

The Low-Dose Lung Screening at CVPH is an essential program for identifying positive findings in lung cancer patients early on.  This program is critical in early detection and can help patients receive timely lifesaving treatment.  If you have a patient that you have identified as a lung cancer risk, please continue to recommend screening.   A lung screening coordinator will call your office immediately if there is a positive finding.  You would then contact your patient directly to discuss the finding.  If there is a negative finding a letter will be sent directly to the patient.  If you have additional questions please call one of our Radiologists at (518) 562-7500.  In the coming months our Low-Dose Screening resources will improve as we develop and grow our care team.  As our program expands, so will our ability to reach out directly to patients.  Please do not hesitate to reach out to Haley with questions (Hayley Kourofsky, MRI/CT Radiology Manager, 518-314-3021 or hkourofsky@cvph.org )

 

New ECHO Technology for CVPH Cardiology Patients

https://youtu.be/rgyCzf_zh40 

United Healthcare Community Plan

It has recently come to our attention that patients with United Healthcare Community (UHC) Plan are receiving denials when referred to our specialty offices.  In order for the specialist visit to be covered, the PCP must submit the referral to United Healthcare Community Plan for all patients under;

•             United Healthcare Community Plan for Families (Medicaid)

•             United Healthcare Community Plan Wellness4Me (HARP)

•             United Healthcare Community Plan (CHP)

You can submit the referral to UHC at UHCprovider.com or send a fax to 888-624-2748.  Please refer to the attachment (United Healthcare Community Plan) for a full list of services that do not require this extra step such as women’s health, radiology (with the exception of MRI/CT), dental, eye care, behavioral health, PT and smoking cessation. 

 MRI Referrals with Relation to Creatinine/GFR Lab Tests

We have recently changed MRI contrast to Dotarem, which has an impeccable safety record. In 30 years on the market, there is not one known case of NSF. Because of this improvement, if you are ordering an MRI with contrast, we no longer need you to order a creatinine/GFR test prior.  This will be one less hurtle for our shared patients.

Please note, nothing has changed for CT referrals.  Creatinine/GFR is still required within 60 days of scan for patients with h/o kidney disease, HTN, diabetes, or over the age of 60.

Interventional Radiology Ordering “Cheat Sheet”

It came to our attention that many of you were frustrated with the IR ordering/referral process.  There seems to be a lot of unwanted back and forth.  We are under strict ordering guidelines when it comes to IR.   Our IR leadership has put together a cheat sheet that is intended to be a guide to what is required by The Joint Commission.  Please reach out to Becky Larkin to request a cheat sheet (rlarkin@cvph.org)

New Phone Tree for the CVPH Laboratory

In an effort to better manage the increased volume of calls coming into the lab due to Covid questions we will be going live with a phone tree.  This will help community providers and office staff reach the CVPH lab staff directly and in a timely manner.  Below I bolded the important take-a-ways;

  • You will still fax your lab orders to 518-314-3980
  • The CVPH lab phone number is still 518-562-7400.  Please press 2 to reach the lab staff directly.
  • The phone tree lists a fax number 518-562-7415, do not fax orders to this number.
  • Please still have patients call Central Scheduling (518-562-7340) to schedule their test/draw.  (Let me know if you want me to drop off more wallet cards for patients)

Citrix Access

If you need Citrix access and have not previously had an account.  For new account users please email me (rlarkin@cvph.org) and I will send you the form for setup. 

If you already have an account and are having access issues please call the CVPH Help Desk at 518-562-7444 to speak with a representative that can trouble shoot your access. 

Important (!!) information on patient privacy and correct referral information

It has come to our attention that some offices are using an outdated fax number to send patient information to CVPH Cardiology.   The correct fax number for CVPH Cardiology is (518) 314-3438.

Please refer to the most current CVPH Specialist Sheet (see link on right).  

If you need to verify information before sending patient information, please contact the clinic by phone. 

Scheduling PET Scans and Labs

Just a friendly reminder that the PAC does not schedule PET Scans, those are done through a company called MMRI. Their phone number is 1-800-862-4032. We are getting an increase in offices trying to schedule these scans. 

Also a reminder that labs need to be scheduled. Patients are showing up to draw locations and then having to call CVPH to schedule. Please have patients call Central Scheduling (518-562-7340) to schedule their test/draw.  If you need more wallet cards I am happy to drop some off.   If you could fax the order ahead of time, ideally 24 hrs ahead, we can have everything ready for the patient upon arrival.  This will cut down on wait times.  The fax number is 518-314-3980. 

Important Vaccine Documents Provided by NYS

Pfizer-BioNTech Fact Sheet

Moderna-Fact Sheet

Diagnostics

For diagnostic cards, with instructions on calling Central Scheduling, please email me at rlarkin@cvph.org.  I am happy to drop them off at your office.  These wallet cards are helpful for patients.

To access diagnostic grid please go to https://www.cvph.org/Patients-and-Visitors/Patients/Diagnostic-Services-Available If you are sending a patient for a COVID-19 test, please call CVPH Patient Registration at (518) 562-7091 and then fax the order to 518-314-3980.


CVPH Patient Transfer Hotline

As part of our ongoing effort to improve quality of care, UVM Health Network – CVPH has implemented a “Patient Transfer Hotline.”  This “one call” hotline provides rapid transfer and direct admissions of patients, thus ensuring the best possible outcomes.

Toll Free Line

(866) 648-4886

An experienced RN Case Manager is on call to answer the hotline 24 hours a day, 365 days a year. This facilitates getting the patient to the right bed, in the right facility, and will improve communication and efficiency. Referring physicians are linked to receiving physicians on a recorded line to ensure real-time capture of vital information

COVID-19 NYS Hotline

  • The New York State Department of Health has established a toll-free Novel Coronavirus Hotline.  Call 888-364-3065.

Contact Us

Please reach Becky Larkin at RLarkin@cvph.org with feedback, questions or concerns.