For Medical Professionals
This page is for medical professionals. Posted here will be current clinical updates and upcoming events.
Last updated 4/13/2021
Infectious Disease Resource
Dr. Keith Collins, Infectious Disease, is available for questions, please page him at (518) 574-5609. Dr. Lisa Mark, General Surgery, Chief Medical Officer for Alice Hyde Medical Center and CVPH is available at LMark@cvph.org. Dr. Todd Whitman, Oncology, Assistant Chief Medical Officer for Alice Hyde Medical Center and CVPH is available by phone at (518) 645-6588 or by email at TWhitman@cvph.org.
FastTrack is Closing
FastTrack, a service that was seeing an average of 6 to 8 patients a day, has been closed and staff have filled vacant positions elsewhere in the hospital. Patients who come to the Emergency Department (ED) in need of non-emergent care, are being cared for in the main ED. As you are aware there are a number of walk-in clinics in Plattsburgh that treat urgent care patients. This decision was made due to the low volume we were seeing.
North Entrance Closed at Night
The MRI/North Entrance will be locked from 9:30 p.m. until 5 a.m. This entrance is primarily used by labor patients making their way to the Women & Children’s Center and the families visiting a loved one in Comfort Care. Anyone entering the building at that time will use the Emergency Department Entrance (the door just to the right of the MRI/North Entrance) and will be screened in the waiting room.
New Phone Tree for the CVPH Laboratory
In an effort to better manage the increased volume of calls coming into the lab due to Covid questions we will be going live with a phone tree. This will help community providers and office staff reach the CVPH lab staff directly and in a timely manner. Below I bolded the important take-a-ways;
- You will still fax your lab orders to 518-314-3980
- The CVPH lab phone number is still 518-562-7400. Please press 2 to reach the lab staff directly.
- The phone tree lists a fax number
518-562-7415, do not fax orders to this number.
- Please still have patients call Central Scheduling (518-562-7340) to schedule their test/draw. (Let me know if you want me to drop off more wallet cards for patients)
Tier 1a Covid vaccination information
At this time we do not have additional vaccine for tier 1a.
For the tier 1a individuals that have received their first shot at CVPH and did not receive a link to schedule the second shot, you may arrive at CVPH the day your second shot should be administered. Please arrive between 8:00am – 4:00pm. This second dose should be given as close to 28 days as possible after your first dose.
If you need Citrix access and have not previously had an account. For new account users please email me (email@example.com) and I will send you the form for setup.
If you already have an account and are having access issues please call the CVPH Help Desk at 518-562-7444 to speak with a representative that can trouble shoot your access.
Interventional Cardiology Moves to 214 Cornelia Street
Interventional Cardiology has moved to 214 Cornelia St., Suite 203 (this office was previously located at 210 Cornelia St., Suite 101). The numbers remain the same: (P) 518-562-7990, (F) 518-562-7991. The office hours are Monday-Friday 8am-4pm.
Important (!!) information on patient privacy and correct referral information
It has come to our attention that some offices are using an outdated fax number to send patient information to CVPH Cardiology. The correct fax number for CVPH Cardiology is (518) 314-3438.
Please refer to the most current CVPH Specialist Sheet (see link on right).
If you need to verify information before sending patient information, please contact the clinic by phone.
Scheduling PET Scans and Labs
Just a friendly reminder that the PAC does not schedule PET Scans, those are done through a company called MMRI. Their phone number is 1-800-862-4032. We are getting an increase in offices trying to schedule these scans.
Also a reminder that labs need to be scheduled. Patients are showing up to draw locations and then having to call CVPH to schedule. Please have patients call Central Scheduling (518-562-7340) to schedule their test/draw. If you need more wallet cards I am happy to drop some off. If you could fax the order ahead of time, ideally 24 hrs ahead, we can have everything ready for the patient upon arrival. This will cut down on wait times. The fax number is 518-314-3980.Important Vaccine Documents Provided by NYS
Reminder: Testing Site Relocated to the Wellness Center
The new location at 295 New York Road. The new location will be open 7 days a week from 9 a.m.-2 p.m. The tests will be done indoors. There will be two separate entrances, one for asymptomatic clients and another for those with COVID-like symptoms.
You can also send questions to CoronavirusUpdate@cvph.org.DIAGNOSTIC HOURS
Anytime please reference our “For Medical Professionals Page” for relevant clinical updates UVMHealth.org/MedProNNY. Or Becky Larkin at rlarkin@CVPH.org (518-314-3585)Diagnostics
For diagnostic cards, with instructions on calling Central Scheduling, please email me at firstname.lastname@example.org. I am happy to drop them off at your office. These wallet cards are helpful for patients.
To access diagnostic grid please go to https://www.cvph.org/Patients-and-Visitors/Patients/Diagnostic-Services-Available If you are sending a patient for a COVID-19 test, please call CVPH Patient Registration at (518) 562-7091 and then fax the order to 518-314-3980.
CVPH Patient Transfer Hotline
As part of our ongoing effort to improve quality of care, UVM Health Network – CVPH has implemented a “Patient Transfer Hotline.” This “one call” hotline provides rapid transfer and direct admissions of patients, thus ensuring the best possible outcomes.
Toll Free Line
An experienced RN Case Manager is on call to answer the hotline 24 hours a day, 365 days a year. This facilitates getting the patient to the right bed, in the right facility, and will improve communication and efficiency. Referring physicians are linked to receiving physicians on a recorded line to ensure real-time capture of vital information
COVID-19 NYS Hotline
- The New York State Department of Health has established a toll-free Novel Coronavirus Hotline. Call 888-364-3065.
Please reach Becky Larkin at RLarkin@cvph.org with feedback, questions or concerns.