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For Medical Professionals

This page is for medical professionals. Posted here will be current clinical updates and upcoming events.

COVID-19 ALERT: Get the care you need, when you need it. Video visits are available and safety measures are in place for in-person visits to Primary Care and Specialty practices. Click here to learn more about the many care options available to you.




Northern NY Clinical Updates

Last updated 6/29/2020

All efforts are to protect our community from the spread of COVID-19 by reducing non-essential contact and exposure. Coronavirus Update: for Community Providers

Infectious Disease Resource

Dr. Keith Collins, Infectious Disease, is available for questions, please page him at (518) 574-5609. Dr. Lisa Mark, General Surgery, Chief Medical Officer for Alice Hyde Medical Center and CVPH is available at  Dr. Todd Whitman, Oncology, Assistant Chief Medical Officer for Alice Hyde Medical Center and CVPH is available by phone at (518) 645-6588 or by email at

Important Notices NEW 6/29/20   

July 4th Holiday Hours NEW 6/29

  • The CVPH Lab is not scheduling appointments on Saturday, July 4 – They will be open for pre-op services only.
  • With the exception of CVPH Ob/Gyn and Cardiology, all other specialty offices will be closed on July 3rd

Antibody NEW 6/29

Due to the accuracy of COVID antibody testing currently available and approved by the FDA the CVPH laboratory is not recommending this test for the general population.  If you are interested in ordering this test for one of your patients, we ask that you speak to Dr. Eric Gorman or Dr. Keith Collins prior to placing the order.  If ordered the test will be sent to the Mayo Clinic Reference laboratory.

Visitation NEW 6/29

We welcome visitors back to our facility while keeping the safety of our patients and team our top priority. A newly revised visitation policy.

Visitors are welcome here seven days a week from 11 a.m. until 1 p.m. and from 4p.m. to 6 p.m. The Visitor Welcome Policy continues to be applicable to inpatient units only. Visitors should enter through the Main Lobby and are required sign in, providing contact information. The screening process includes a temperature check and a hand-washing requirement before heading directly to the patient’s room where they must remain for the duration of their visit. Only one visitor at a time per patient is permitted in the facility.

Using New York State Department of Health guidelines, CVPH developed the Visitor Welcome policy to safely provide patients with the comfort offered by family and friends during the COVID pandemic. Learn more at


Expanded Hours/Services

  • The CVPH Diagnostic Center at 828 State Route 11 in Champlain, NY reopened this week. Laboratory tests, EKGs and X-Rays are available Monday-Friday from 7 a.m.-11 a.m. To help reduce waiting times and support social distancing, lab tests and EKGs are offered by appointment only. Those patients with physician orders should call (518) 562-7340 to schedule an appointment and complete the advance registration process.  Some same day appointments may be available but are not guaranteed. Walk in service for X-rays continues.
  • Patients arriving before 7:45 a.m. are asked to call (518) 409-8616 so that a staff member can come out to the car and screen the patient before entering the building. After 7:45 a.m., patients may head right inside for screening. Hospital officials also remind patients that everyone entering any CVPH facility is required to wear a mask.
  • The Wound Center expanded its hours offering care Monday-Thursday from 8:00am-4:30pm

As a friendly reminder, with the exception of X-Ray all services are by appointment only. Please have your patients call Central Scheduling at (518) 562-7340 to book their appointment. 

Important Notices NEW 6/16/20

Due to unforeseen circumstances surrounding COVID, Dr. Lee, Gastroenterologist, has been reassigned to cover in-patient hospital duties, therefore we are not able to schedule patients.  We are unsure at this point when she can be redeployed to our outpatient practice.  The scheduling team is placing patients on a waiting list and will notify them when Dr. Lee becomes available for our out-patient service.


For diagnostic cards, with instructions on calling Central Scheduling please email me at  I am happy to drop them off at your office.  These wallet cards are helpful for patients.

To access diagnostic grid please go to

Hours for pre-procedure COVID-19 testing have expanded to 6am-4pm, Monday-Friday and 6am-11am Saturday and Sunday.  Drive up COVID-19 testing is still available 9am-2pm, 7 days a week.

  • New Outpatient Pharmacy Hours

As you know our Outpatient Pharmacy is open 7 days a week from 7am-11pm to offer convenience to patients at discharge and after business hours.  We would like our partners, providers and patients to know the Outpatient Pharmacy will close from 1pm - 1:30pm and 6pm-6:30pm each day.  If you fax an order during this time it will be processed when we return and if you should call during this time please leave a message and we will get back to you when we return to the pharmacy.  Please don’t hesitate to call with questions 518-562-7158.

Important Notices 5/26/20    

As local, state and federal authorities work to ramp up testing for COVID-19, CVPH has decided that the available rapid IgM and IgG antibody kits are not ready for clinical use. While these tests are helpful for epidemiology purposes, that is not the case for reliably diagnosing individual patients.  Please see the attached Serology Testing for COVID-19 memo. 

Important Notices

REVISED ORDERING CRITERA from Dr. Eric Gorman, Medical Director of the Laboratory (5/15)

If you are sending a patient for a COVID-19 test, please call CVPH Patient Registration at (518) 562-7091 and then fax the order to 518-314-3980.  Patients do not need to have an order “in hand”.  Please let the patient know:

  • They should drive to the front of the hospital, should not enter the hospital. 
  • When they arrives, call (518) 562-7091 to register for the test.

**Please note that CVPH does not have serum antibody testing available**

Important Notices

Outpatient Rehab Open for Physical, Occupational, Speech Language Pathology Evaluations & Treatments

To schedule please call: 518-562-4616

Outpatient Rehabilitation locations are open at the Hand Clinic at 214 Cornelia Street, PARC, and Tom Miller Road.  We are here for those patients that need physical, occupational, and/or speech language pathology evaluations and treatments.  We adhere to NYSDOH and CDC guidelines to ensure the safety of our patients and our staff while providing care is central to our efforts.   We do ask that patients follow the CVPH visitation policy.

Tom Miller Road Rehab -> Providing Physical and Occupational Therapy Services

179 Tom Miller Road

Plattsburgh, NY  12901

Phone: 518-562-4616

Fax: 518-562-7918

Hours: 7:00am – 4:30pm Monday thru Friday


PARC Rehab -> Providing Physical and Speech Therapy

295 New York Road

Plattsburgh, NY  12903

Phone: 518-324-2000

Fax: 518-324-2003

Hours: 7:30am – 4:00pm Monday thru Friday



Hand Therapy Clinic -> Providing Hand Therapy by a Certified Hand Therapist

214 Cornelia Street    Suite 103

Plattsburgh, NY  12901

Phone: 518-314-3371

Fax: 518-314-3349

Hours: 8am – 4:30pm Monday thru Friday

Our visitation policy has not changed.  As a reminder, the restrictions are as follows:

One (1) caregiver, over the age of 18, may accompany the patient during their outpatient test/procedure/treatment/appointment only if:

•             The patient is a minor.

•             If the patient is otherwise unable to communicate, make decisions, or ambulate on his or her own.

•             If the patients’ needs sedation or other procedures that would affect the patient's cognitive ability

Palliative Care Team and the Patient Advocates can help you navigate these conversations with our shared patients. or (518) 314-3054.  You may also reference .

Mammography Update

For Ob/Gyn and primary care offices please remember to send the order to Women’s Imaging Center, we cannot schedule mammography without an order.

Convalescent Plasma

CVPH treated its first patient with convalescent plasma as part of a Mayo clinic protocol/trial.  Dr. Madiha Tahir (, our new Infectious Disease provider, is the lead coordinator here at CVPH. She is available to answer any questions you may have.

Additional Resources

NEW:  Please refer to these documents, Accelerated and Advanced Payments.  Testing and Claims Reporting for COVID-19 and Non-Emergent, Elective Medical Services and Treatment Recommendations from the Centers for Medicare and Medicaid Services.

Important Notices

Below are recent statics, best practices and clinical tools from the NYS Department of Health, the World Health Organization and our local medical experts.  We have posted these to assist you in the care of our shared patients. 

Clinical Resources

FREE dedicated phone line for health care workers: Citizen Advocates

The Adirondack Region’s Capabilities and Processing Telemedicine:  Alison Guile, M.D., Regional Physician Leader

Transfusion Guidance Sarah K. Harm, M.D., Medical Director of the Blood Bank

Ventilator Management for COVID-19

PPE Guidelines from the World Health Organization

Advice on the use of masks in the community, during homecare, and in health care settings:  World Health Organization

University of Vermont Health Network Information and Resources

PPE best practices and guidelines memo:  Keith Collins, M.D., Infectious Disease

COVID-19 Management Guide

Palliative Care Toolkit for COVID-19

Protocols for Personnel to Return to work Following COVID-19 Exposure:  Department of Health



Alice Hyde and CVPH-Important information when referring patients to the Crisis Center

  • When referring a patient to the crisis center please send a fax with patient’s last medical note to the ER ((518) 562-7372). It is helpful if the crisis team can speak with the community provider to fully understand the referral/situation and make sure the patient receives the correct care needed. Please have your team call the crisis clinician on call at (518) 562-7456 when sending a patient over.  

Alice Hyde and CVPH Use Central Infusion Line -- 833-9INFUSE to schedule patients

CVPH Diagnostics and Pre-Registering

    • Central scheduling fax number is (518)-314-3980. 
    • The central scheduling phone line is (518)-562-7340
    • The patient registration phone line is (518)-562-CARE.


Please note that we have canceled these community events to take COVID-19 precautions.

CVPH Patient Transfer Hotline

As part of our ongoing effort to improve quality of care, UVM Health Network – CVPH has implemented a “Patient Transfer Hotline.”  This “one call” hotline provides rapid transfer and direct admissions of patients, thus ensuring the best possible outcomes.

Toll Free Line

(866) 648-4886

An experienced RN Case Manager is on call to answer the hotline 24 hours a day, 365 days a year. This facilitates getting the patient to the right bed, in the right facility, and will improve communication and efficiency. Referring physicians are linked to receiving physicians on a recorded line to ensure real-time capture of vital information

COVID-19 NYS Hotline

  • The New York State Department of Health has established a toll-free Novel Coronavirus Hotline.  Call 888-364-3065.

Contact Us

Please reach Becky Larkin at with feedback, questions or concerns.