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CVPH Joint Care Center Celebrates 5 Years of Quality Care -Dedicated team helps North Country neighbors stay active


PLATTSBURGH, NY (12/12/2019) --- The University of Vermont Health Network – Champlain Valley Physicians Hospital (CVPH) Joint Care Center (JCC) celebrated its 5th Anniversary by thanking the team of professionals who have established a new standard of care in the North Country for joint replacement surgery.  A reception for the Joint Care Center team was held today in the JCC’s activities area.

The Joint Care Center, which officially opened in November 2014, specializes in the care of the patients who have elective joint replacement surgery.  Since opening, 1,463 patients have benefited from the program.

 “Our goal was to change the way the North Country thinks about elective joint replacement, specifically total knee and total hip replacement,” explained C. Philip Volk, MD, orthopedic surgeon, CVPH Orthopedic Services.  “I believe our team has done that; we’ve raised the bar.”

“We offer our patients minimally invasive procedures and rapid recovery techniques. Our multidisciplinary team uses standardized protocols and the focus is always to provide the very highest quality of care. We have comprehensive system to measure clinical, functional and operational outcomes and are always compare our outcomes with hospitals across the county,” he said.

Joint Care Center Coordinator Matt Arless, RN offered, “Patients are up and moving quicker, recovery times are better and we see fewer complications.  They are now here a little less than 2 days after surgery and a great majority, 80%, are walking at least 300 feet, before they leave.”  A majority of Joint Care Center patients are discharged home rather than to a transitional care center.

Both Dr. Volk and Arless pointed to physician engagement, an emphasis on continuous quality improvement, staff coordination of care and early patient education as some of the key drivers of the JCC’s success. The Joint Care Center holds frequent free informational sessions for the public about the causes of joint pain and the number of options available, including replacement surgery, to treat it.

Patients who make the decision, with their physician, to have total knee or hip replacement surgery are invited to another educational program that explains the procedure, what to expect while at the Joint Care Center, and how to prepare their home for their return. Members of the occupational and physical therapy teams are also introduced and explain their integral roles in recovery. Patients are encouraged to select a “coach” who supports them throughout the process, including the rehabilitation sessions after surgery. “These sessions introduce the team to our patients and set the stage for what they can expect. That helps them to prepare for surgery and recovery. They become much more engaged in the process,” Arless explained.

“We have a phenomenal team in place; they take great pride in what they do and our patients benefit,” said Dr. Volk. He added that the recently announced integration of orthopedics, sports medicine and neurosurgery services to establish a Musculoskeletal Suite on the CVPH campus offers more opportunities for improved collaboration between providers and an even better patient experience. “This new facility is our future – it’s really an extension of what we’ve done here (at the Joint Care Center) in that it brings together a team of professionals committed to great care.”

Plans to renovate the second floor of 206 Cornelia Street with support from a New York State grant were announced in October. The project, which includes renovations to the Cardiology Services Office in the Miner Medical Arts Building (214 Cornelia Street) to accommodate all three cardiology practices, is funded in part by the New York State Health Care Facility Transformation Program.




About Champlain Valley Physicians Hospital
The University of Vermont Health Network - Champlain Valley Physicians Hospital is a private, not-for profit hospital and a subsidiary of Community Providers Inc., (CPI). Established in 1967 with the merger of Champlain Valley and Physicians hospitals, CVPH joined Fletcher Allen Partners in 2012, which in 2014, became The University of Vermont Health Network.  Together with its partners, Alice Hyde Medical Center, Central Vermont Medical Center, Elizabethtown Community Hospital and the University of Vermont Medical Center, CVPH provides high quality, cost effective care, close to home. Services include an award winning cardiac services program, accredited cancer center, freestanding ambulatory surgery center, comprehensive rehabilitation services and a 24 hour physician-staffed Emergency Care Center.  Governed by a 15-member Board of Directors, CVPH is accredited by the Joint Commission and licensed by New York State and Medicare/Medicaid approved.  Learn more at or follow us on Facebook, Twitter, LinkedIn and YouTube.



About The University of Vermont Health Network

The University of Vermont Health Network is an academic health system that is comprised of six affiliate hospitals, a multi-specialty medical group, and a home health agency. We serve the residents of Vermont and northern New York with a shared mission: working together, we improve people’s lives.  Our partners include:



Our 4,000 health care professionals are driven to provide high-quality, cost-efficient care as close to home as possible. Strengthened by our academic connection to the University of Vermont, each of our hospitals remains committed to its local community by providing compassionate, personal care shaped by the latest medical advances and delivered by highly skilled experts.