Discrimination is Against the Law

Champlain Valley Physicians Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. It  does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. 

CVPH provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call (518) 561-2000 x5066.


Filing a Greivance

If you believe CVPH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you may file a grievance  in person or by mail, fax, or email:

Kevin Hamel, Director of Patient Experience
UVM Health Network - Champlain Valley Physycians Hospital
75 Beekman Street
Plattsburgh, NY 12901

Phone: (518) 562-7467
Email: khamel@cvph.org

If you need help filing a grievance, Kevin Manchester, Access Coordinator is available to help you.
 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal online, by mail or phone:

Click here to visit the Office for Civil Rights Complaint Portal

U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building,
Washington, DC 20201
(800) 368–1019, (800) 537–7697(TDD)

Complaint forms are also available online
 
Language Assistance


Spanish
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al (518) 561-2000 x5066.

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 (518) 561-2000 x5066..。

Russian
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните (518) 561-2000 x5066.

French Creole (Haitian Creole)
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (518) 561-2000 x5066.

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (518) 561-2000 x5066. 번으로 전화해 주십시오.

Italian
ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero (518) 561-2000 x5066.

Yiddish
טפור .לאצפא ןופ יירפ סעסיוורעס ףליה ךארפש ךייא ראפ ןאהראפ ןענעז ,שידיא טדער ריא ביוא :םאזקרעמפיוא  561-2000  (518)

Bengali
ল􀇘য্ করনঃ যিদ আপিন বাংলা, কথা বলেত পােরন, তাহেল িনঃখরচায় ভাষা সহায়তা পিরেষবা উপল􀉇 আেছ। েফান করন ১(518) 561-2000 x5066.

Polish
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (518) 561-2000 x5066.

Arabic
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 0002-165 (815)

French
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le (518) 561-2000 x5066.

Urdu
لاک ۔ ںیہ بایتسد ںیم تفم تامدخ یک ددم یک نابز وک پآ وت ،ںیہ ےتلوب ودرا پآ رگا :رادربخ ںیرک0002-165 (815). ںیرک

Tagalog
PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa (518) 561-2000 x5066.

Greek
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε (518) 561-2000 x5066.

Alabanian
KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në (518) 561-2000 x5066.