CVPH is dedicated to providing the best possible care to patients. Being able to communicate with your provider and members of our staff is of the utmost importance in patient safety and quality of care. For this reason, CVPH uses the CyraCom/VRI (Video Remote Interpreter) and CyraCom language line for hearing-impaired or deaf patients as well as for Limited English Proficiency (LEP) patients.


To arrange translation or interpretation services, please contact your Patient Care Coordinator:

Outside the Hospital: (518) 561- 2000 x5066
Inside the Hospital: x5066
 

Patients have the right to:

  • Request a medical interpreter anytime, even if they speak limited English, this should not be decided by hospital staff
  • Use or refuse the CVPH Interpreter system, face-to-face or over the phone


Language Interpretive Services offered at CVPH include:

  • Cyracom VRI (Video Remote Interpretation) – Skype type sign language interpretation
  • Patient telephone with Braille - call x0 to obtain a Braille phone for a patient room 
  • 24-hour language interpreter line, free of charge, in the following languages:
           Amharic (Ethiopia)   Japanese  
  Arabic   Karen (Lower Myanmar (Burma) & border of Thailand)  
  Armenian   Mandarin  
  Bengali   Nepali  
  Bosnian   Polish  
  Burmese   Portuguese  
  Cambodian   Punjabi (Pakistan and India)  
  Cantonese   Russian  
  Farsi (Persian)   Somali  
  French   Spanish  
  German   Swahili  
  Haitian (Creole)   Tagalog (Regions of Philippines)  
  Hindi   Urdu (Indo-Aryan – Pakistan and India)  
  Hmong (Tone-based Asian)   Vietnamese  
  Italian