Translation Services

CVPH is dedicated to providing the best possible care to patients. Being able to communicate with your provider and members of our staff is of the utmost importance in patient safety and quality of care. For this reason, CVPH uses the CyraCom/VRI (Video Remote Interpreter) and CyraCom language line for hearing-impaired or deaf patients as well as for Limited English Proficiency (LEP) patients.

To arrange translation or interpretation services, please contact your Patient Care Coordinator:

Outside the Hospital: (518) 314- 3887
Inside the Hospital: x3887
 

Patients have the right to:

• Request a medical interpreter anytime, even if they speak limited English, this should not be decided by hospital staff
• Use or refuse the CVPH Interpreter system, face-to-face or over the phone

Language Interpretive Services offered at CVPH include:

• Cyracom VRI (Video Remote Interpretation) – Skype type sign language interpretation
• Patient telephone with Braille - call x0 to obtain a Braille phone for a patient room 
• 24-hour language interpreter line, free of charge, in the following languages: