VISITATION UPDATE: Learn more about our updated visitation guidelines.

Visiting Hours

Visits from family and friends can play an important role in the healing process.

The NYS Department of Health's mask mandate remains
in effect for health care facilities. Learn more…

CVPH Visitor/ Welcoming Policy

EFFECTIVE DATE: 12/12/2022
Family members and loved are valued members of the health care team and play a key role in supporting the wellbeing of our patients. Many other members of the health care team, health care business and health care learning communities also require access to our facility to support the work we do for patients. Our Visitor Welcoming Policy, developed in accordance with New York State Department of Health and the Centers for Disease Control and Prevention (CDC), supports visitation while reducing the risk of exposure to COVID for our patients, people and the community.
Beginning December 12, our Welcoming Policy has changed to reflect new guidance from the New York State Department of Health, however masking, meticulous hand hygiene and restrictions on congregating in common areas remain.
  • The new policy welcomes visitors of all ages who must wear a surgical mask while in our facility.
  • Support people are welcome to stay through the night with a loved one with prior approval from our nursing staff.
  • Visitors of patients who are COVID positive are no longer required to be vaccinated but will be required to wear full personal protective equipment (PPE).
  • The screening process at our Main entrances will cease effective Saturday evening, December 10.

Inpatient visitation hours are 8am - 8pm, two visitors at a time.


*All designated support persons are required to follow infection prevention guidelines including remaining masked at all times, following PPE and hand hygiene expectations and maintaining social distancing.


Other Persons coming to CVPH:

  • Credit Union Customers: Customers to the credit union must pass the screening checkpoint to enter the building. Customers will go directly to credit union and leave immediately afterwards.
  • Outpatient Pharmacy: Customers visiting the CVPH Outpatient Pharmacy must pass the screening checkpoint to enter the building. Customers will go directly to the pharmacy and leave immediately afterwards.
  • Vendors, partners, contractors and non-CVPH-employed members of the healthcare team may enter as required and are subject to CVPH staff policies regarding entry, face coverings and vaccination.

Entering the Building

*Please be advised the following entrances are open only during the following times. Please use accordingly based on the day and time you arrive.

  • Main Lobby – Open daily from 5am – 6pm
  • MRI/North Entrance (Next to the Emergency Department) - Open 5 am - 9:30 pm
    (Please use the Emergency Department Entrance outside of this time)
  • FitzPatrick Cancer Center - Open Monday - Friday 6am - 5pm
  • Medical Office Buildings, 206 Cornelia Street - Open 6am - 5pm
  • Medical Arts Building, 214 Cornelia Street - Open 7:30am - 4pm

All persons entering the facility must:

  • Be free of COVID symptoms. In addition, if you have recently tested positive for COVID, you must have completed a minimum 10 days of isolation, per New York State Department of Health and CDC guidelines. Anyone who meets the criteria for isolation/quarantine due to exposure to COVID-19 may not visit our facilities until completing their isolation/quarantine time period.
  • Follow New York State regulations requiring all adults entering any of our facilities to wear a surgical/procedural mask for the duration of their visit. Children age 2 or older who can medically tolerate a mask are also required to wear one while they are with us. While masking is not required by the state for children under the age of 2, CVPH strongly encourages it for this age group if they visit. However, we strongly encourage visitors to avoid bringing children under the age of 2 into our facilities when possible.
  • Wear your surgical/procedural mask so that it covers your nose and mouth for the entire time you are in the building, including in your loved one’s room. Anyone not able or willing to wear the appropriate mask for the duration of their time in the building will not be allowed to remain in our facility. No other face coverings will be permitted.

Remember to:

  • Wear your mask at all times throughout your visit.
  • Social distance – our designated waiting areas and cafeteria have been arranged to support social distancing.
  • Wash your hands – take advantage of the hand sanitizer conveniently located throughout the facility.