Visiting Hours
Visits from family and friends can play an important role in the healing process.
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CVPH Visitor/ Welcoming Policy
Visiting Safely
Reducing that risk continues to be part of everything we do we here. As a visitor, we’re asking for your participation in that effort. Screening all who enter, social distancing, using appropriate personal protective equipment (PPE), closing areas that encourage congregating and meticulous hand hygiene are key components to our success in reducing the spread of the virus. Based on CDC recommendations, we are requiring those visiting patient care areas to wear surgical masks. These masks will be provided to those who need one and are to be worn throughout your stay – even in the patient’s room. Because even with these measures in place, the risk is not completely eliminated and following these guidelines is more important than ever.
Inpatient: AdultEnter through the main hospital lobby |
2 visitors/support persons, 12 years or older who can pass screening If patient is COVID+/ PUI/ Quarantine, two fully vaccinated visitors/support persons can visit each day during regular visiting hours for the duration of the patient's isolation period. The same two visitors must stay in the patient's room and wear an N95 mask, protective eye wear, gown and gloves as provided by the hospital. Patients with intellectual disabilities and/or developmental disabilities, cognitive impairments including dementia can designate one support person to remain with them throughout their stay. A second person can visit during regular visiting hours. |
8 am - 8 pm |
Inpatient: End of Life CareEnter through main hospital lobby |
4 designated visitors/support persons Other support persons may switch out with the four designated members during regular visiting hours. However, no more than four individuals can be in the room at any time. Frequent exchanges of support persons are discouraged. This does include COVID +/ PUI/ Quarantine patients as well. |
24 hours |
Psychiatric UnitsEnter through main hospital lobby |
Child & Adolescent Unit: 2 adults/guardians who can Adult Unit: 2 pre-determined/consistent, healthy, support persons are permitted |
2 - 6 pm |
Women & Children's CenterEnter through main hospital lobby |
2 support persons permitted to accompany patient The support persons can be spouse, partner, sibling, parent or other persons of their choice. Trained Doulas may be present as the second support person. Postpartum, one person may stay overnight as chosen by the patient. |
24 hours |
Emergency Department:
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1 support person, 18 years or older who can pass Patients undergoing a crisis evaluation or treatment for intoxication may have one support person with limitations on a case-by-case basis. COVID+, PUI, or under quarantine patients may have one designated support person who is vaccinated and must wear an N95 mask, protective eye wear, gown and gloves as provided by the hospital for the duration of their visit. 2 support persons that can pass the pre-screening process are allowed for patients in end of life care. |
24 hours |
Emergency Department:
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2 parents/guardians, who can pass screening |
24 hours |
Surgical/Procedural PatientsMain hospital and Ambulatory |
Adult Patients: 1 support person, who can pass screening can remain with patient through the intake process and may rejoin the patient for the discharge process
Support person(s) must exit the building after the intake process is complete. Updates will be provided via phone and support person(s) will be called back in for the discharge process.
Pediatric Patients: 2 parents/guardians may accompany a child under the age of 18 and will remain in a designated waiting area while patient is in the procedure
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Adult Outpatient Clinic PatientsIncluding diagnostic imaging, laboratory, rehabilitation and FitzPatrick Cancer Center |
1 support person, who can pass screening and can remain masked for the duration of the visit Patients and support person(s) will need to follow the clinic guidelines for entry as congregation in waiting rooms is prohibited. |
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Pediatric Outpatient Clinic PatientsIncluding diagnostic imaging, |
2 parents/guardians/support persons, who can pass screening For diagnostic imaging, laboratory, and rehab patients only one parent/ guardian is allowed to accompany the patient. Patients and support person(s) will need to follow the clinic guidelines for entry as congregation in waiting rooms is prohibited. |
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Skilled Nursing Facility |
2 visitors, who can present proof of a negative COVID test result received within the previous 24 hours of their visit or who test negative on the unit. Rapid COVID tests are available on SNF. |
9 am - 4 pm |
*All designated support persons are required to follow infection prevention guidelines including remaining masked at all times, following PPE and hand hygiene expectations and maintaining social distancing.
Other Persons coming to CVPH:
- Credit Union Customers: Customers to the credit union must pass the screening checkpoint to enter the building. Customers will go directly to credit union and leave immediately afterwards.
- Outpatient Pharmacy: Customers visiting the CVPH Outpatient Pharmacy must pass the screening checkpoint to enter the building. Customers will go directly to the pharmacy and leave immediately afterwards.
- Vendors, partners, contractors and non-CVPH-employed members of the healthcare team may enter as required and are subject to CVPH staff policies regarding entry, face coverings and vaccination.
Entering the Building
*Please be advised the following entrances are open only during the following times. Please use accordingly based on the day and time you arrive.
- Main Lobby – Open daily from 5am – 5pm
- MRI/North Entrance (Next to the Emergency Department) - Open 5 am - 9:30 pm
(Please use the Emergency Department Entrance outside of this time) - FitzPatrick Cancer Center - Open Monday - Friday 6am - 5pm
- Medical Office Buildings, 206 Cornelia Street - Open 6am - 5pm
- Medical Arts Building, 214 Cornelia Street - Open 7:30am - 4pm
All persons entering the facility must:
- Be 12 years of age or older for visitors. Support person(s) and other persons must ne 18 years or older;
- Follow current New York State guidelines for quarantine; Persons who meet criteria for quarantine due to exposure to COVID-19 may not visit our facilities;
- Be screened for fever and COVID-19 symptoms prior to entry.
Remember to:
- Wear your mask at all times throughout your visit.
- Social distance – our designated waiting areas and cafeteria have been arranged to support social distancing.
- Wash your hands – take advantage of the hand sanitizer conveniently located throughout the facility.