VISITATION UPDATE: Learn more about our updated visitation guidelines.

Visiting Hours

Visits from family and friends can play an important role in the healing process.

The NYS Department of Health's mask mandate remains in effect
for health care facilities. Learn more…

COVID-19 Policy Change: CVPH Visitor/ Welcoming Policy

Effective Date:  9/7/2021
Family members and loved ones are valued members of the health care team and play a key role in supporting the well-being of our patients. Many other members of the healthcare team, health care business and healthcare learning communities also require access to CVPH to support the work we do every day for our patients. This policy outlines the parameters and requirements of persons seeking to enter CVPH facilities, developed in accordance with New York State Department of Health and Centers for Disease Control and Prevention guidelines.

Visiting Safely

Reducing the risk of exposure to COVID-19 continues to be part of everything we do here. As a visitor, we’re asking for your participation in that effort. All visitors must remain in the patient rooms for the duration of the visit, limit traffic in hallways and cannot congregate in common areas. Screening all who enter CVPH, social distancing, using appropriate personal protective equipment (PPE), wearing masks and meticulous hand hygiene are key components to our success in reducing the spread of the virus. However, the risk is not completely eliminated and as more people return to our facility, the importance of following these measures is greater than ever before.

  •  ADA service animals and approved therapy dogs are permitted. All others animals are not allowed at this time.
*See below to know where to enter the building.

*All designated support persons are required to follow infection prevention guidelines including remaining masked at all times, following PPE and hand hygiene expectations and maintaining social distancing.


Other Persons coming to CVPH:

  • Credit Union Customers: Customers to the credit union must pass the screening checkpoint to enter the building. Customers will go directly to credit union and leave immediately afterwards.
  • Outpatient Pharmacy: Customers visiting the CVPH Outpatient Pharmacy must pass the screening checkpoint to enter the building. Customers will go directly to the pharmacy and leave immediately afterwards.
  • Vendors, partners, contractors and non-CVPH-employed members of the healthcare team may enter as required and are subject to CVPH staff policies regarding entry, face coverings and vaccination.

Entering the Building

*Please be advised the following entrances are open only during the following times. Please use accordingly based on the day and time you arrive.

  • Main Lobby – Open daily from 5am – 5pm
  • MRI/North Entrance (Next to the Emergency Department) - Open 5 am - 9:30 pm
    (Please use the Emergency Department Entrance outside of this time)
  • FitzPatrick Cancer Center - Open Monday - Friday 6am - 5pm
  • Medical Office Buildings, 206 Cornelia Street - Open 6am - 5pm
  • Medical Arts Building, 214 Cornelia Street - Open 7:30am - 4pm

All persons entering the facility must:

  • Be 12 years of age or older for visitors. Support person(s) and other persons must ne 18 years or older;
  • Follow current New York State guidelines for quarantine; Persons who meet criteria for quarantine due to exposure to COVID-19 may not visit our facilities;
  • Be screened for fever and COVID-19 symptoms prior to entry.

Remember to:

  • Wear your mask at all times throughout your visit.
  • Social distance – our designated waiting areas and cafeteria have been arranged to support social distancing.
  • Wash your hands – take advantage of the hand sanitizer conveniently located throughout the facility.