VISITATION UPDATE: Learn more about our updated visitation guidelines.

Visiting Hours

Visits from family and friends can play an important role in the healing process.

CVPH Visitor/ Welcoming Policy

Beginning Wednesday, April 19, we are rolling back COVID-era masking requirements for patients, visitors and employees in most settings. Masking will be optional for staff while they are in public areas and optional for patients and visitors in all areas.
However, if you have COVID-19-like symptoms, including but not limited to fever, cough, shortness of breath, chills, loss of taste of smell, or diarrhea, and are seeking medical care, we ask that you please wear a surgical mask while you are here. If you are visiting and have symptoms of respiratory illness, please consider connecting with your loved one at another time or in a different manner, such as through phone calls or virtual visits on your smartphone or tablet. Employees continue to be required to wear masks while in patient rooms, exam rooms, and while providing direct patient care. Immunocompromised individuals are strongly encouraged to continue wearing masks while they are with us. We understand that patients in public areas may have health concerns, so our staff will wear a mask in public areas when asked by a patient. Free surgical/procedural masks will remain available at entrances. Thank you for helping us protect our patients and staff.
Also effective Wednesday, April 19, CVPH will no longer require asymptomatic patients (those who do not have COVID symptoms) to be tested for COVID-19 before their procedure or admission to the hospital. We ask that anyone who develops symptoms of the virus within a few days of their scheduled procedure to contact their provider. 
Family members and loved are valued members of the health care team and play a key role in supporting the wellbeing of our patients. Many other members of the health care team, health care business and health care learning communities also require access to our facility to support the work we do for patients. Our Visitor Welcoming Policy, developed in accordance with New York State Department of Health and the Centers for Disease Control and Prevention (CDC), stays true to our core principles of following the data and the science while always maintaining our focus on what is best for our patients, our staff and the community.

Inpatient visitation hours are 8am - 8pm, two visitors at a time.


*All designated support persons are required to follow infection prevention guidelines, including following PPE and hand hygiene expectations.


Other Persons coming to CVPH:

  • Credit Union Customers: Customers will go directly to credit union and leave immediately afterwards.
  • Outpatient Pharmacy: Customers will go directly to the pharmacy and leave immediately afterwards.
  • Vendors, partners, contractors and non-CVPH-employed members of the healthcare team may enter as required and are subject to CVPH staff policies regarding entry.

Entering the Building

*Please be advised the following entrances are open only during the following times. Please use accordingly based on the day and time you arrive.

  • Main Lobby – Open daily from 5am – 6pm
  • MRI/North Entrance (Next to the Emergency Department) - Open 5 am - 9:30 pm
    (Please use the Emergency Department Entrance outside of this time)
  • FitzPatrick Cancer Center - Open Monday - Friday 6am - 5pm
  • Medical Office Buildings, 206 Cornelia Street - Open 6am - 5pm
  • Medical Arts Building, 214 Cornelia Street - Open 7:30am - 4pm

All persons entering the facility must:

  • Be free of COVID symptoms. In addition, if you have recently tested positive for COVID, you must have completed a minimum 10 days of isolation, per New York State Department of Health and CDC guidelines. Anyone who meets the criteria for isolation/quarantine due to exposure to COVID-19 may not visit our facilities until completing their isolation/quarantine time period.