Visits from family and friends can play an important role in the healing process.
The health and safety of our patients and employees is our top priority. In light of COVID-19, there are some important guidelines from the New York State Department of Health we want you to be aware of before coming to the hospital.
- 11 a.m. - 1 p.m. and 4 - 6 p.m.
- 7 Days a week
Entering the Facility
Please enter the hospital through the Main Lobby. You’ll be required to sign in and provide your contact information. You will be asked a few health screening questions and get your temperature checked.
- Masking: For everyone’s protection, wearing a mask for the entire time you are in the hospital is required. If you don’t have a mask, we can supply one to you and show you how to wear it properly, making sure to cover your mouth and nose.
- Hand Washing: Proper hand hygiene is another important tool in combatting COVID-19. Before going up to see a patient, you will be instructed to wash your hands.
Once you have your mask on and are finished at the hand hygiene station, you must go directly to the patient’s room.
Visiting With Patients
- One person at a time: Only one visitor can be in a patient’s room. Additional loved ones will be asked to wait in their cars. When the first visitor for that patient has left the building, the next visitor can enter the hospital to get screened, wash his or her hands and put on a mask before going up to the room.
- Age Restriction: Visitors must be at least 18-years-old, except in rare circumstances.
- Stay in the room: Please remain in the room at all times unless a hospital staff member asks you to step out briefly.
Anyone failing to follow these requirements will be asked to leave the hospital.
Ending the Visit
An overhead announcement will take place at 1 p.m. and 5 p.m. each day letting you know that visitation hours are over, and you will be required to leave the hospital at that time. When you leave, please head back to the Main Lobby. You will sign out at the visitor log and exit the facility. If other loved ones have come to visit a patient and visitation is still underway, the next member of your group can go into the building, going through the same process as you.
In the circumstance of imminent death: The process of identifying two designated individuals who may visit remains the same. However, those two individuals will be able to visit the patient at the same time going forward.
In the circumstance of same day procedure areas: Each area may have a support person accompany a patient to the initial intake process. That support person must then leave the hospital but can rejoin the patient for the discharge process.