Quality of Care

Quality is Our Priority

At Champlain Valley Physicians Hospital, our goal is to deliver exceptional quality to every patient, in every care setting.

Our capacity to measure and report health care outcomes, realize cost efficiencies and ensure patient safety through adherence to best practices is instrumental to providing high-quality care to the communities we serve.

CVPH uses well-established performance measures (concepts of standardized measures and validated data) to demonstrate the quality of care we deliver to our patients every day.

As an organization, we believe in transparency and in openly sharing our performance data with the public. You can find quality reports for UVM Health Network - Champlain Valley Physicians Hospital as reported by national health care organizations such as the New York State Department of Health, Centers for Medicare and Medicaid Services and the Joint Commission.

The Complaint Process

Patients and their representatives have the right to express concerns about the quality of care or service received at Champlain Valley Physicians Hospital. This is called presenting a complaint. We encourage the resolution of concerns by speaking directly with a staff member in the department or unit where the problem has occurred. However, if an issue cannot be resolved by speaking with a staff member or if you feel uncomfortable discussing the issue within the department or unit where the issue occurred, we invite you to contact our:

Patient Advocate Manager
The UVM Health Network - CVPH
75 Beekman Street
Plattsburgh, NY 12901

Call (518) 314-3054 or send an email.
 

Addressing Unresolved Concerns

If, for any reason, your concerns remain unaddressed, you may contact the following agencies to report any concerns or to register a complaint:

The Joint Commission 
(800) 994-6610
Send an email
Visit them online

The New York State Department of Health
Centralized Hospital Intake Program
875 Central Avenue
Albany, NY 12206
(800) 804-5447
Send an email
Visit them online