Quality of Care

Quality is Our Priority

At Champlain Valley Physicians Hospital, our goal is to deliver exceptional quality to every patient, in every care setting.

Our capacity to measure and report health care outcomes, realize cost efficiencies and ensure patient safety through adherence to best practices is instrumental to providing high-quality care to the communities we serve.

CVPH uses well-established performance measures (concepts of standardized measures and validated data) to demonstrate the quality of care we deliver to our patients every day.

As an organization, we believe in transparency and in openly sharing our performance data with the public. You can find quality reports for UVM Health Network - Champlain Valley Physicians Hospital as reported by national health care organizations such as the New York State Department of Health, Centers for Medicare and Medicaid Services and the Joint Commission.

The Complaint Process

We encourage patients and their families to share concerns with our staff so issues can be addressed in a timely manner. However, if an issue cannot be resolved by speaking with a staff member or if you feel uncomfortable discussing the issue with staff, we invite you to contact our Patient Experience Team at (518) 314-3054.

Staffing Concerns

If you have staffing concerns about the care you received at CVPH, please complete and submit the form below.