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Front exterior of Family Medicine Center

CVPH Family Medicine Center

159 Margaret Street
Suite 100
Plattsburgh,  NY  12901

Hours of Operation
Monday: 8:30am - 4:30pm
Tuesday - Friday: 7:45am - 4:30pm
Saturday: 8:00am - 12:00pm

Scheduling Appointments
Ways to Receive Care
Visitor Restrictions

Providing you and your loved ones with the care you need is always our top priority. We are taking extra precautions by adjusting some of the ways we provide care, both in-person and remotely at the CVPH Family Medicine Center. It is important to know what to expect when you are in our care. Below is a glimpse of the experience you can expect before, during and after your provider visit.

Scheduling Appointments

Do not hesitate to call (518) 314-3939 Monday - Friday from 7:45 a.m. - 4:30 p.m and Saturday hours 8:00 a.m. - 12:00 p.m. Fax number (518) 314-3940.


To streamline your visit and limit time spent in the waiting room, you may go through pre-registration by calling (518) 314-3373 before the appointment if you haven't been seen in the last 4 months. That involves a phone call a few days ahead of the visit to verify some basic information about you and your insurance. This is similar to what you used to do in the waiting room before seeing your provider. The entire call will only last a few minutes.

The process is similar for same day appointments. Once the appointment is scheduled, you will be transferred to a representative for pre-registration.

Care That’s Right For You

Whether it’s in person, on the phone or via video, we are offering expanded access to ensure you get the care you need, when you need it. The CVPH Family Medicine Center offers these options:

Please call our office to speak with a staff member about the different ways you can get care, or click here to learn more about each option.

In-person Visits

Please be sure to arrive 15 minutes before your appointment.

What you can expect:

  • Check-in: To ensure a smooth process and avoid significant waiting times, we ask that you arrive promptly for your appointment. Enter through the main entrance of the building and head to the reception desk.
  • Exam Room: Once in the room, the nurse will go over basic information as usual, including medications and the reason for the visit. Your provider will then visit with you.
  • Check Out: Once the visit is complete and your provider leaves the room, a staff member will get you checked out, schedule any follow-up visits. At the desk in front of the office exit, a staff member will hand you a print out of your exam details, and you will leave the office through the double doors.
  • Billing: Any co-pays or other payments owed will be handled over the phone or through the mail.

Care for Your Whole Self and Your Whole Family

Now accepting pediatric and GYN patients.

One practice for any medical condition. One location for your whole family and your whole self. And one partner for better health at every stage of life. Our Family Medicine Center treats all of your health concerns. Based on personal history, family history and health risk factors, we can develop an individualized plan of care for every member of your family.

Located in downtown Plattsburgh, our Family Medicine Center's board certified physicians and nursing staff focus on keeping you and your loved ones healthy by offering:

  • Comprehensive Health Care
  • Primary Care
  • Pediatrics
  • Same Day Sick Visits
  • Physical Examinations
  • Welcome to Medicare Exams
  • Wellness Visits
  • Adult and Geriatric Medicine
  • Women’s Health and Gynecology
  • Infectious Disease
  • Psychiatry & Mental Health Services
  • Management of chronic problems
  • Treatment of urgent or acute medical issues
  • 24-hour intervention for existing patients when ill

For a complete, family-oriented approach to care, come to our Family Medicine Center.  Join the family. Learn what you need to do to become a new patient by calling (518) 314-3939.

CVPH Family Medicine Center offers the following specialty services:


Dr. Manal El Daouk, believes a patient’s trust is earned through hard work. “My goal is to provide the highest quality evidenced-based gynecological care and to always be available for every patient when needed for treatment or advice.”

Dr. El Daouk provides a full spectrum of women’s services and procedures. 

  • Yearly Gynecological exams
  • Incontinence workup and management
  • Menopausal and Osteoporosis management
  • Birth control counseling
  • STD testing and management
  • Breast health and wellness services
  • Treatment of abnormal Pap Smears
  • Infertility work up and treatment
  • Evaluation and treatment for menstrual disorders

​You don’t have to be an existing patient of the Family Medicine Center to see Dr. El Daouk. Click here to learn more about Dr. El Daouk or call our practice at (518) 314-3939 to find out how you can become a patient of Dr. El Daouk’s.

Infectious Disease Clinics

The CVPH Family Medicine Center offers an Infectious Disease clinic to treat patients with HIV and Hep-C. A travel clinic is also available to persons traveling to other countries where specific immunizations will be required.

Dr. Keith Collins & Jennifer Beveridge, NP offer the following ID services in our clinic:

  • Anonymous and confidential testing
  • Follow up from inpatient care for newly diagnosed patients with HIV/AIDS and Hep C
  • Counseling, preventive medicine and post-travel assessment for the international traveler

Call us at (518) 314-3939 to learn more about our HIV/AIDS Care Clinic, Hepatitis-C Clinic and Travel Clinic.

Mental Health Services         

Through collaboration with Clinton County Mental Health the CVPH Family Medicine Center offers Certified Mental Health Counseling Services.

Travel Clinic

Our Infectious Disease Specialists offer a travel clinic. If you are traveling out of the country and need vaccines/immunizations, please give us a call to schedule an appointment.

Please provide information as to the dates and where you will be traveling. Tell us about any other countries will you have a flight layover.  We will review your travel destinations and advise you on what immunization requirements there are for the countries you will be in.

Contact Us For More Information

If you have a question or would like to request an appointment with one of our Family Medicine physicians, fill out the form below. Please be assured your submission is secured and confidential. Or call our Family Medicine Center at (518) 314-3939.

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