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Our Payment Policies

The Patient Accounting Department handles all patient billing questions, concerns, requests for itemized invoices, account balance questions, payment plan arrangements and requests for financial aid.

We recognize that there are medical circumstances which can create a financial burden for our patients. Patients who are unable to meet their financial obligations in one payment may arrange for installments to be paid in accordance with CVPH Medical Center policies and guidelines. CVPH Medical Center offers a patient payment plan or Contract account in order to assist patients in fulfilling their financial obligations. Payment in full is preferred; however, financial arrangements are available.

If you have a financial hardship, please call our Patient Accounting Customer Service Representative. We will be happy to assist you with options. CVPH Medical Center abides by Federal Law governing collections. This law is called the FDCPA (Fair Debt Collection Practices Act).

Payment Arrangement Policy

All Payment arrangements must be approved and coordinated with the Patient Accounting Customer Service representatives at 518-562-7074 or at 21 Plattsburgh Plaza after receipt of the first bill. A Financial Agreement must be signed before the Patient Accounting Department can accept payment arrangements that allow patients to pay their hospital bills over time. These arrangements are interest-free.

If the patient wants to be set up on a payment plan and they have multiple accounts, the balances will be combined into one contract account.The patient will then receive one monthly statement with the agreed upon amount due. Every financial arrangement established will receive a letter from the Patient Accounting Customer Service representative with the details of the contract account. This letter must be signed and returned to CVPH Medical Center Business Office.

As new services are incurred, additional balances can be moved to the contract account. The agreement will have to be re-evaluated to meet our guideline. A new agreement will be generated. The patient must contact CVPH Medical Center Patient Accounting customer service to have the balance added to the contract account.

Missed Payments

In the event a payment is late or missed, all prior amounts plus the current payment due must be received in order to reactivate the payment arrangements. The account will be considered delinquent until the payments have been updated. Default in a patient/ guarantor’s payment plan results in a pre-collect/final notice letter being sent: First missed payment will be reviewed by the Patient Accounting Customer Service Representative. Precollect final notice will be sent to patient in 30 days. Failure to bring the payment plan to a current status will result in turnover to collection agency 30 days from the pre-collect notice.

What happens if I cannot pay for my health services?

If payment is not received within payment due dates, phone calls and letters from a patient accounting Customer Service representative will be sent reminding you of payment for your health services.If payment is still not received, a notice will be sent informing you that your bill will be sent to a collection agency. This may affect your credit report.

Health Insurance Information

CVPH Medical Center is committed to working with you, your physician, and your insurance company to make sure that you have full access to services. We participate with most major insurance carriers and will submit a claim to them as long as you have provided us with your most up-to-date insurance information. You will receive a statement for any balances due after your insurance has made its payments.

Emergency Room Visits

All physician charges for your emergency room visit will be billed by Physician Billing Services. You will
be receiving a bill for the facility charges from CVPH, as well as a bill for the physician charges from Physician Billing. They can be contacted at the address below.

CVPH Physician Billing
PO Box 2846
Plattsburgh, NY 12901

Radiology Testing

You will receive a separate bill for the reading of any radiology tests you have done at CVPH. They can be contacted at the address below.

Associates in Radiology
762 State Route 3 Suite 14
Plattsburgh, NY 12901
518-563-0490 phone

Laboratory Testing

You will receive a separate bill for the reading of any lab testing done at CVPH. The contact information for this is listed below.

Champlain Valley Pathology
PO Box 309
Plattsburgh, NY 12901
518-561-6323 phone
518-561-6325 fax

Deonarayan Saha, MD
PO Box 2828
Plattsburgh, NY 12901
518-561-6323 phone
518-561-6325 fax

Your hospital bill reflects all the services you receive including charges for your room, equipment, supplies, diagnostic and therapeutic testing. It will NOT include any professional service charges rendered by your physician or by other health professionals. This may include Radiologists, Cardiologists, Emergency Room Physicians, Anesthesiologists or other specialists who diagnosis or interpret test results. These charges will be billed separately by those physicians or physician groups.

Important Information about Paying for Your Care
UVM Health Network – Champlain Valley Physicians Hospital is a participating provider in many health plan networks.  View a list of the plans in which we participate. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by.

It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Click here to view plan participation information for physicians employed by the hospital.

You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by CVPH are likely to be needed. Find contact information for these physicians by clicking here. CVPH collaborates with some physician groups, such as, radiologists and pathologists, to provide services at the hospital. You should contact these groups directly to find out which health plans they participate in, including:

Associates in Radiology of Plattsburgh, NY
PO Box 2007
East Syracuse, NY 13057-4507
(800) 480-3127

Champlain Valley Pathology
PO Box 309
Plattsburgh, NY 12901
(518) 561-6323

Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available by contacting Patient Financial Advocates at 518-562-7075.

If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available here or you may contact us using the information provided below.

How to Contact Us

In Person: (Monday – Friday 8:00am to 4:30pm) Call ahead to schedule an appointment or stop by the Patient Accounting Services Department at CVPH Business Office location at 21 Plattsburgh Plaza, Plattsburgh NY

By Phone: Call 518-562-7074 Monday –Friday 8:00am to 4:30 pm

By Email:

Online: You can pay the hospital portion of your bill online here.

You may also write to us at:   UVM Health Network - CVPH
                                                PO Box 2868
                                                Plattsburgh, NY 12901